Privacy Policy
Privacy Policy
How Cladders.co.uk handles enquiry, project and website information.
Last updated: 17 May 2026
This notice explains how Cladders.co.uk handles enquiry, project and website information. It is written for commercial clients, project teams and suppliers using this website.
Controller: Cladders.co.uk is operated by F&F Exteriors Ltd.
Company No: 15807311.
Email: info@cladders.co.uk.
Short Version
We use your information to respond to façade project enquiries, review drawings or scope information, prepare project discussions and manage commercial communication. We do not sell personal data.
Only send drawings, photos and documents that are relevant to the enquiry.
Information We Collect
Only information needed to respond to enquiries, review project scope and operate the website.
How We Use It
Commercial enquiry handling, project review and normal business administration.
Responding to enquiries
To answer messages, arrange calls, review scope information and decide the right next step.
Project review
To review drawings, specifications, photos, access notes and other project-pack information.
Commercial records
To keep necessary tender, project, accounting, insurance and pre-start documentation.
Website operation
To keep the website secure, understand basic usage and manage cookie preferences.
Lawful Bases
The legal reasons we rely on when handling personal data.
Contract
Where information is needed to discuss, price, prepare or deliver project-related work.
Legitimate interests
For normal B2B communication, enquiry handling, record keeping, website security and project coordination.
Legal obligation
Where records are needed for tax, accounting, insurance, legal or health and safety reasons.
Consent
For non-essential cookies or optional communication where consent is required.
Sharing and Project Documents
Information is shared only where needed for enquiry handling, project coordination or legal/business administration.
Who Data May Be Shared With
Information may be shared with people and services needed to handle the enquiry or project: email and hosting providers, form and website systems, professional advisers, insurers, accountants, principal contractors or project teams where relevant.
Some communication tools, such as WhatsApp, LinkedIn or Instagram, may process data under their own privacy terms.
Project Documents
Drawings, site photos and specifications should be sent only when they are relevant to the project enquiry. Please avoid sending unnecessary personal information, access passes, private resident information, sensitive drawings or documents not intended for review.
Retention and Rights
How long information is kept and the rights available to you.
Retention
Enquiry information is kept only as long as needed to respond and manage the commercial discussion. Project, contract, accounting, insurance or legal records may be retained for up to six years or longer where required for legal, insurance or project-defect reasons.
Your Rights
You can ask to access, correct, delete, restrict or object to the use of your personal data where UK GDPR gives you those rights. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
A concise cookie notice linked to the website cookie controls.
Cookies
This website uses essential cookies for basic operation and may use non-essential cookies for analytics or embedded services if enabled through the cookie banner. Cookie preferences can be managed through the on-site cookie controls.
Contact
For privacy questions or data requests, email info@cladders.co.uk.